Miia Koverola
Business Area Director at Avidly exploring how AI and agentic ecosystems transform the digital customer journey
Miia is an experienced digital strategist and the Business Area Director for Digital & AI unit at Avidly. She brings together strategic thinking, business insight and expertise in digital services, with a holistic view that spans both customer experience and business impact. Her current focus is on how AI and the emerging agentic ecosystem is reshaping the digital customer journey and what this means for the future of design and development of digital services.
Session
How companies can prepare for AI agent customers
Lightning Talk, 15:10 – 15:25
